Question 1

Can I try the product out before I buy?

Accepted Answer

Yes, Alien Audio basses are for sale at Low End Bass Shop and Corner Music in the middle TN area.

Question 2

What exactly happens after ordering?

Accepted Answer

You will receive a confirmation email, as well as an invoice for shipping costs (when the invoice is ready). You will also receive your product warranty agreement, which needs to be signed and returned within 15 days of purchase. We will stay in touch with you throughout the sale process, and/or the custom build process.

Question 3

How secure is shopping in the Online Shop? Is my data protected?

Accepted Answer

Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.

Question 4

Why have I not received an order confirmation?

Accepted Answer

An order confirmation will be sent to your email. If you have not received it, please send us an email on our contact page, and we will get the confirmation over to you!

Question 5

Do you ship internationally?

Accepted Answer

Yes, we do ship internationally.

We use the USPS for international shipping, as it is the most cost efficent.

Question 6

How much does shipping cost?

Accepted Answer

Depending on location: 
 
In the lower 48 states, you are looking at anywhere from $65-$100.

Question 7

Do you accept returns?

Accepted Answer

No, we do not accept returns, however we will work with our customers to ensure they are happy with their purchase. 
 
We guarantee our work, and will replace if instrument if damaged due to a manufacturer error (warping wood, etc).

Question 8

Where does the name Alien Audio come from?   (ChECK BEFORE LIVE)

Accepted Answer

didnt want name on basses, pros, their own signature, etc. 
 
Alien Technology - Alien Audio - story

Frequently asked questions